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Account Manager France

 

About the role

 

Our account managers have an innate can-do attitude along with a passion for the online gambling industry. These attributes, plus strong social skills are essential to building trust with our high net worth customers.

You will manage a portfolio of customers, using your patience and people skills to make wise judgements and build strong relationships with them.

 

What you will do?

 

  • Provide an excellent service and tailored gambling experiences across all products
  • Prioritise player safety and responsible gambling at all times
  • Monitor individual customer performances and ensure that bonuses, gifts and hospitality invitations are made available
  • Analyse segment and market performance
  • Handle day-to-day and out of hours queries and complaints to deliver a ‘competition beating' service
  • Initiate campaigns that drive high net worth customer activity
  • Ensure campaigns are generated in a timely manner and that results are correctly monitored and reported
  • Manage targets and a budget
  • Monitor the customer base for new customer potential
  • Collaborate with the Marketing and Events teams, and host customers at local and global events
  • Collaborate closely with local market and brand teams
  • Build customer profiles to reflect playing behaviours, interests, likes and dislikes

 

How you will be measured

 

  • Number of actives
  • Reported gross win
  • Retention rate
  • Personal performance 
  • Regular performance reviews with your line manager
  • Acting in line with Kindred Group values
  • Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

 

What you have done?

 

  • Experience in a customer-facing role
  • Great people skills that build strong relationships with customers
  • Sound commercial acumen including an understanding of ROI and analysis
  • Great organization, planning and prioritisation skills, along with strong attention to detail
  • Excellent written and verbal communication skills in English and French
  • A genuine commitment to providing world-class service to our valuable customers
  • Well-presented and willing to travel and work outside normal office hours

 

Application process

 

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

 

 


 
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Location
London
Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
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  • Reference Number:
    COM1553
  • Office:
    London
  • Type of Employment:
    Full time permanent
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25 Days Holiday
Private Medical
Wellbeing Allowance
Maternity/Paternity leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
Travel loan
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