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Customer Service Representative

Job purpose/summary:

 

Kindred is a group of 11 individual brands which together form one of the World's largest online gaming businesses. Our largest brand, Unibet, has recently launched in New Jersey and as such, we're looking for a Customer Service Representative to support work as part of our newly formed Customer Services function in Cherry Hill, NJ.

 

As a listed and regulated company, we pay great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and contributes to the best possible user experience in a safe and secure environment. The Player Safety Department is responsible for monitoring, detecting and acting on any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).

 

The key focus of the role is to provide outstanding customer service in a fast-paced call center environment, handle customer inquiries and complaints through to resolution, and operate in a team environment with customer satisfaction as the ultimate goal.

 

Duties and responsibilities:

 

  • Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
  • Other duties as necessary and/or assigned

 

Desired Skills:

 

  • Good listener, empathetic, goal-focused
  • Ability to work well under pressure and with tight deadlines
  • Good business understanding skills: understand strategy, business functions, manage conflicts
  • A strong interest or previous experience in the gaming industry (sports, casino, poker, fantasy sports)
  • Strong organizational, problem-solving and analytical thinking skills
  • Self-starter/self-motivated
  • Call center experience preferred, but not required
  • Online gaming and or/Sports Wagering preferred, but not required
  • Excellent written and verbal communication skills
  • Able to handle complaints and difficult situations in a calm and patient manner
  • Ability to multitask
  • Ensures high standards, shows initiative, being proactive, and professionalism
  • Flexibility to perform different tasks and follow procedures correctly

 

Working conditions and Physical Requirements:

 

  • Must be able to sit for extended periods of time
  • Must be available to work nights, holidays and weekends

 

Qualifications:

 

  • High School diploma
  • Must be at least 21 years old

 

How to Apply:

 

To apply for this role, click the "Apply Now" button and complete the short web form. Please also add a covering letter explaining your motivations for applying and your salary expectations. Our recruitment team will then be in touch shortly.

 

 


 
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Location
Cherry Hill, New Jersey
Unibet (Interactive) Inc, 923 Haddonfield Road, Cherry Hill, New Jersey, United States, 08002
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  • Reference Number:
    COM1635
  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full time permanent
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Medical Insurance
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15 Days Holiday
Life Insurance
Commuter Benefits
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