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Customer Strategy Manager Poland

 

About the role

 

Kindred is a group of 11 brands which together, form one of the World's largest online gaming businesses. We have over 1700 employees, spread across 15 international offices and have the stated aspiration of being the best online gaming business across all markets. 

 

What you will be doing?

 

  • As a Customer Strategy Manager you will be working on the Polish market one of the Kindred's core market.
  • Own the local quarterly planning process. Initiate and drive the quarterly campaign planning and present and the roadmap to attaining the agreed commercial goals.
  • Own the delivery of commercial metrics for the local market.
  • Implement a robust review process of the market performance on a weekly, monthly and a quarterly basis and update the line manager and key stakeholders. Initiate action, when the actual deviates from the budget, to align the performance to commercial objectives
  • Have advanced understanding of the local P&L and the market performance on KPIs including, but not limited to Gross Winning Revenue, Gross Contribution, New Depositors, Actives per segment, Bonus cost, Net Retention Rate per segment.
  • Function as the interface between the market and the Global Marketing Services (GMS) organisation ensuring that all local plans and requirements are embedded in the marketing strategy. Coordinate and lead the virtual teams of comprised of GMS and local market members.
  • Align local and GMS commercial and marketing strategy
  • Monitor competition and market trends and insights
  • Ensure campaign execution and delivery according to the agreed plan
  • Ensure compliance with the local regulations regarding communications, KYC etc. developing communication campaigns with the marketing and legal teams
  • Drive all marketing initiatives across GMS
  • Inform GMS about all local marketing initiatives so that it can deliver consistent communication across all channels
  • Develop a complete and in-depth understanding of the local market and customer drivers, preferences and motivations
  • Obtain a full overview of all marketing activities happening in their markets
  • Inform and educate the markets about the GMS initiatives taking place in the local markets.

 How will success be measured in this role? 

  • Regular performance reviews with your line manager
  • OKR's and Team KPI's such as Revenue Gross Win, Net Retention Rate, Active Customers, New Depositing Players and Bonus Spend.
  • Acting in line with Kindred Group values
  • Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

 

What will you need? 

 

  • Sound commercial and financial acumen, understanding of ROI and analytical approach
  • Strategic marketing thinker
  • Reporting and analytical skills required
  • Manage interests of multiple parties.
  • Strong relationship building skills, and the ability to build trust.
  • Great organisation, planning and prioritisation skills, with strong attention to detail
  • Strong communication and stakeholder management skills.

 

Application process

 

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.


 
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Location
Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
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  • Office:
    London, Malta
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    MAR0147
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25 Days Holiday
Private Medical
Wellbeing Allowance
Maternity/Paternity leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
Travel loan
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