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Strategy Executive

Kindred Group 

 

Over the last 20 years, Kindred Group has brought together 11 of Europe's most successful online gambling brands – forming one of the largest online gambling companies in the world. We offer 25 million customers a great form of digital entertainment, fine-tuned to present an unforgettable experience in a safe and fair environment every day.

 

Job Description

 

  • Responsible for executing Bonus and reward strategy that meet Groups financial targets and deliver best customer experience
  • Help develop a long term, integrated customer bonus and reward strategy across all Kindred brands and markets in support of business priorities, which sets competitive advantage, drives revenue (upsell/cross-sell).
  • Remove all pain points of the current systems and processes and work collaboratively with all stakeholders on driving constant developments and improvements within this area
  • Work closely with Customer Strategy & Product Marketing teams to drive relevance & personlisation through our rewarding.
  • Provide recommendations to the local teams on the bonus budget and control quarterly and annual bonus spend.
  • Work with Spend analyst to provide necessary information to relevant stakeholders about their bonus spend at any time and its split by various categories
  • Identify key opportunities to increase customer engagement with Kindred brands, and design reward programs and services that drive high value unit retention.
  • Ensure our rewarding meets customers expectations & objectives through constant dialogue with CX reward analyst.
  • Reduce ‘Rewarding' as the reason for customers churning.

 

Skills and Experience Required:

 

  • 2-3 Years Marketing/Agency background
  • Account Management background 
  • Strategic thinker 
  • Analytical mindset
  • Natural collaborator – Ability to build meaningful connections with colleagues and adjust communication style to varying levels of groups.

 
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Location
Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
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  • Office:
    Gibraltar, London, Malta
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    MAR0248
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25 Days Holiday
Private Medical
Wellbeing Allowance
Maternity/Paternity leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
Travel loan
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